FAQs
What are the part prices and labor times based on?
Part prices are based on the typical/average cost for each part, and labor allocations are based on the typical/average labor time for each operation. However, if you click the new "Download Parts Data" button it will download OEM parts data for the part. Please ensure to verify part prices and numbers before ordering.
What currency form is used on the app to purchase estimates?
Currently, all estimate and subscription prices are in United States Dollar (USD) plus applicable taxes.
How do I report a problem?
Simply swipe from the left edge of the screen, and click on the Contact button to send us and email.
How do I delete my account?
If you are an iPhone user and want to delete your account just swipe left on the home screen and click on "Delete Account". For all others, just send us an email and then delete the app from you mobile device and your entire account will be deleted. If you're a subscriber make sure go to your settings screen and click on "Unsubscribe" first to stop your recurring monthly billing. Please note, once your account has been deleted all your saved estimates, photos and reports will be permanently deleted.
What is LKQ, A/M and Recond?
LKQ stands for a Like Kind Quality part which usually indicates a used or salvage part. A/M stands for Aftermarket indicating a manufacturer other than the original vehicle manufacturer produced the part. Recond stands for reconditioned which indicates an Original Equipment Manufacturer (OEM) part which was previously damaged in some way that has been repaired/refurbished back into working order.
How long do you keep the estimate, photos and reports?
To keep our prices low by saving server space the estimates, photos and reports will be kept for four months only. This should be ample time to complete any future supplements that may come in. After four months the complete final report will be deleted.
How do I create a supplement?
To create a supplement just login and from the home screen click on the estimate you want to add a supplement to. If it's been a while and the estimate is no longer on your home screen, then just go to the Search screen and search with either the claim number or the owner's name. Once the file is located you can choose to either view the previously saved report PDF, or you can create a supplement.
How do I change a part price on a supplement to account for part price differences?
Once you create a new supplement, go to the view supplement in progress screen, then if you're on the app, go to "View Larger" and you can edit the price manually there by scrolling to the right side and clicking "Edit" and then make sure you also click "Save". If you're using the desktop version you can just edit the price from the view supplement in progress screen.
How do I change a part from repair to replacement on a supplement?
Once you create a supplement, go to the view supplement in progress screen (if on the app then click the "View Larger" button on that screen) and check the box next to the estimate line for repair and delete the line from the estimate. Then, go back into the estimating screen, reselect the part and choose replacement this time instead of repair, or repair instead of replace, etc.
How do I delete a line from my preliminary estimate?
To remove a line from your preliminary estimate just go back to the part and uncheck it and click save. This will remove it from the preliminary estimate.
Why can't I see the text on the app?
This means you must be an iPhone user. Just ask Siri to "Turn off dark mode" and the phone will be returned to normal mode where you can see the text in the boxes.